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Revenue Cycle Management’s Importance in Healthcare

Friday, September 15th, 2017

The Healthcare industry transition from fee-for-service to value-based care reimbursement impacts the traditional RCM (Revenue Cycle Management) in different ways. Every healthcare organization or an individual veteran practitioner needs to be financially balanced or strong to deliver their uninterrupted services. This is a time where best healthcare RCM service comes in.

Revenue Cycle Management in healthcare is the financial process that facilitates the control of complex administrative processes and clinical functions such as patient eligibility, claims processing, reimbursement, denied claims management, and revenue generation.

RCM is the backbone of healthcare organizations that helps them to pay their bills, manage their resources and much more. According to international standards report, in medical billing, more than 25% of claims have been rejected and up to 40% of those claims are never re-submitted i.e. the healthcare organizations suffer from major revenue loss.

On the bright side, with proper RCM process, the healthcare sector can get greatest benefits with minimum bad debt write-offs. To understand the exact phenomenon of healthcare revenue cycle management, first, you have to understand its basics in the medical billing process.

Basics of Healthcare RCM:

  • It starts from the appointment of a patient to seek any medical assistance and completes when the health organizations collect their payments.
  • At the beginning, the health group administrative staff manage an array of processes like scheduling, insurance eligibility verification and creation of patient’s account.

“From the perspective of Revenue Cycle Management, immaculate submission of patient information at the time of patient scheduling and registration improve the cash flow of the healthcare organization.”

  • After the patient’s treatment, the process of claims submission begins. An advanced coder submits the claims with right ICD-10 codes, the codes define the value of reimbursement and an approved code prevent claims denials.
  • Then comes the important part of private or government payer for payment. They evaluate the claim values, verify the details i.e. insurance coverage, contracts, etc. and process for reimbursement.
  • Most claims are denied due to improper coding, incomplete patient accounts, patient chart errors, etc.
  • Then comes the last outcome of revenue cycle management i.e. maximum claims reimbursement. RCM helps the healthcare organizations to get paid maximum claims reimbursement on time with fewer denials.
  • After that, the healthcare groups or the individual veterans perform the AR Follow up in which they create Healthcare claims i.e. manually or automatically and sends them to various Insurance companies.
  • In the final stage i.e. Payment Posting, the medical billing management software records every patient’s payment with accurate information including patient’s name, account number, denial info, service dates, etc. for future reference.

Importance in Healthcare:

It can help the healthcare organizations to track the exact performance of their financial growth. They can easily determine the claims approval and denial rates via proper RCM process. With immaculate RCM process, the healthcare organizations managed their medical billing process effectively and fixed their claim denial issues quickly.

Here are some key benefits of effective RCM:

  • Fewer denied claims
  • Improved patient care
  • Higher Reimbursements
  • Immaculate administrative records i.e. no other penalties or fees
  • Faster Turnaround time for claims payments

The ACA and Where We Are Now

Friday, September 15th, 2017

Over the last several years there have been unprecedented rate increases on nearly all Affordable Health Care Act policies (ACA). Losses have been accumulating over the last few years, and currently there is no way to stop the bleeding. However, this is the first year that real change has come to the health care market. The good news is viable options do exist and most people are not aware that they are encouraged to look outside the box. Adaptation is key in our nation’s changing healthcare system.

In 2010 the Federal Government passed our first mandated health insurance plan for most citizens under the age of 65. These changes came about from both unregulated healthcare practices and a promise to help those who could not afford insurance, or did not qualify for a plan because of health issues. Funding for this venture was redirected from the social security administration and other facets of government with restrictions how health care providers (insurance companies) could redirect the profits. The goal of this plan was to eliminate bad practices and corruption in order to help the greater good. The mandate also eliminated the practice of underwriting (verifying the prospects health to render an approval), deeming it discriminatory. The belief was that if enough people signed up for the new mandated insurance it would offset the risk of no underwriting. The powers that be were wrong.

Many healthy citizens didn’t welcome the higher premiums for a couple of reasons. Some saw this mandate as forced insurance that was against their constitutional rights. Others saw their premiums go up because of the mandate and were not willing to pay the extra cost for the greater good. Because most of these Americans decided to “self-insure” instead, or go without insurance, the system was financially doomed out the gate.

In order to cope with the losses, the participating insurers (virtually every health insurance giant in the US) starting restricting networks to the point of creating nationwide HMOs that provide little, if any, coverage outside of small networks. They also drastically raised deductibles in an attempt to help control the costs. When both of these strategies failed, as a last resort, they started increasing annual premiums to unfathomable levels, with some individuals seeing rate hikes of over 60%. Today, many ACA insurers are projected to increase their premiums by an average of over 25% for 2018, with no end in sight. In Texas, on the exchange (Healthcare.gov), the only original health insurance company left standing is Blue Cross Blue Shield. All of the others (Humana, Scott and White, Aetna, and United) have all left the state, as well as in many other states, to protect themselves from continuous losses.

Changes have already gone into effect that will permanently alter the healthcare platform. In January of 2017, the newly elected president issued an executive order to all facets of the Federal Government to not enforce any ACA mandates for any individual, business, or entity. With a republican house and senate, President Trump knew it was just a matter of time before the mandate was eliminated and wanted to give Americans open-ended options without the threat of a penalty. Whether or not the ACA continues remains to be seen. In my opinion is highly unlikely that Obama-care will be the front-runner moving forward.

Up until January of this year, secondary (term issued by the Government for those health insurance companies that would not comply with the mandate) health insurance options that refused to offer the mandated insurance had to tiptoe around the new law of the land. The Federal Government did not welcome competition and restricted certain coverages these companies offered. In order to move forward, many of these companies had to offer hybrid packages that did not resemble the mandated norm. Only a few of these companies stood on the sidelines at the start of the ACA, watching the majority of their existing book of business exit and go across the street. In fact, many of these secondary solutions ended up failing. The few that perservered haven’t encountered the losses that the ACA giants saw first hand. They stood by the belief that it wasn’t possible to eliminate underwriting and control costs simultaneously, and they were right. Today, these secondary health insurance companies are welcomed with open arms by many who do not receive a subsidy (premium credit issued by the Federal Government for those with lower income) and have absorbed the huge rate increases over the past few years. Outside of the ACA, they are the only plans with both affordable premiums and unrestricted networks. Furthermore, they haven’t been exposed to any non traditional annual rate hikes, unlike ACA plans.

There is no way to tell what the future holds with the health care industry, just a promise of change. Our current healthcare arena has arguably spurred the most controversial subject in US history. The country is divided on the differing philosophies of either compassion for the poor and sick or the necessity to stop billion dollar losses that continue to mount. Regardless of the outcome, it is evident that every citizen holds an obligation to explore options freely for their individual or family needs. Thanks to the executive order, there are now options available without the threat of a financial penalty.